We often get asked the same questions when we want a new floor in our business, house or place. That’s why we want to answer all the questions you have in mind to make you feel comfortable in terms of floors maintenance, guarantees, majority of engineered floors, installation times, fumigation, forms of payment, damaged floors, and much more…


Is it safe to use hardwood flooring in a kitchen? What about pets?

It is ok to install hardwood flooring in the kitchen however there are increased risks in semi wet areas. This is because water and timber don’t go well together. Hardwood flooring is always sanded and finished meaning it is technically sealed, however you wouldn’t want pools of water lying over the surface for long periods of time. If any spills do occur, ensure they are cleaned up asap.To ensure pets don’t damage hardwood floors, you can either make sure the species of hardwood you choose is reasonably hard (ie. Spotted Gum, Ironbark, Blackbutt etc), or you could coat the hardwood floor with a high wearing finish (eg. BONA TRAFFIC). Softwoods like Baltic Pine can experience indentations from larger pets, this is because they are not as dense as some of the harder timber species listed above.


Can we put hardwood flooring over an existing floor?

Yes, timber flooring can be installed on almost any truly level, clean dry surface. With hardwood flooring it is generally a good idea to install over plywood / chipboard, however if height tolerances are an issue, they can be directly installed over existing timber flooring (its also a good idea to install the new boards in a perpendicular direction to the existing floorboards. As timber is a natural product, it will move over time, so having opposing forces will ensure the timber doesn’t end up gapping or popping up 5 years down the line)


What is the most durable engineered floor available?  (useful life)

Majority of engineered floors these days will last at least 10-15 years. Our engineered flooring comes with a structural warranty ensuring that they will not end up falling apart after a few years. Manufacturing processes have come a long way in the past 10 years, this in addition to drying techniques and improvements with coating formulas ensure that an engineered floor will last a long time. 


How can I wipe my new floor? Type of products that may I use for maintenance?

This would depend on the type of coating you have chosen. There are 3 types of coating systems generally used on timber floors. Water based PU coatings are the most common, with a relatively easy maintenance regime whilst still offering a tough durable surface. Oil finishes require a bit more maintaining, however these provide the most natural aesthetic providing the closest look to a raw unfinished timber surface. Hardwax Oil’s are somewhere in between and are becoming more and more common, particularly with prefinished engineered floors.Each coating manufacturer offers their own maintenance recommendations, however with any coatings, cleaning can be done by using a damp mop (ensure it is damp and not dripping wet). 


What are the benefits of engineered floor over laminate and other floors?

Engineered floors are floorboards which have been constructed on a birch / ply / eucalyptus base, typically built in layers with a layer of the actual timber species sitting on top (this is called the wear layer).Laminate floors have two meanings, some people refer to ‘engineered floors’ as ‘laminate’ but they are more traditionally known as a synthetic floor. This means that the surface is usually made from inexpensive materials, with a pattern overlay over the surface to mimic the grain of real hardwood.The big benefit of ‘Engineered Timber Floors’ is that they can be supplied in very wide widths (which is not typically possible in a solid hardwood). These widths can be supplied in excess of 300-350mm wide. The other big advantage of ‘Engineered Timber Floors’ is that they are supplied prefinished. This means they just need to be installed, there is no need for ‘sanding’ and ‘finishing’ on site which can speed up installation times – meaning you can move back in much sooner. One thing to keep in mind is that with Engineered Timber Floors, they are almost always supplied with a micro bevel on the sides. This creates a tiny shadowline between the joins. The micro bevels are necessary to prevent any possible lipping which can occur if one board is 0.1mm of thicker than the next board. With hardwood floors, sanding on site ensures that the boards are 100% smooth and level. All our engineered boards are supplied within a certain tolerance, we ensure that all the boards supplied are same thickness (within a 0.1mm tolerance) depending on the product you choose. We comply with all Australian Standards which ensure there is consistency in addition to quality across all our products.


 Is there a technical assistance or a warranty after my floor installation?

We supply a standard install and structural warranty, but warranties depend on the type of install you’ve received. Each warranty is tailored to an individual project, but we always stand by our work and make sure you are happy with your investment at the end of the day. 


How long (average) the installation will take? 

This depends on the type of product you choose.Solid hardwood floors which require sanding and coating will take approx 1-2 weeks (depending on the type of finish you choose).Engineered prefinished floorboards can be installed within 1-2 days. 


Is my floor protected from pests?

All our imported timber goes through a proper fumigation process to ensure that the timber isn’t supplied with dormant pests (eg. lyctus borer)Solid hardwood timber goes through a treatment process from the mill, the treatment depends on the species that is chosen. 


Can I polish my floor after a while? (if it is scratched)

Solid hardwood floors can be re-sanded and coated if they are damaged, this can be done numerous times throughout the life of the floor.Again this would depend on the type of coating you have chosen, if an oil system is used, local spot repairs are possible without the need of sanding and re-coating the entire floor.Engineered hardwood floors can also be re-coated if necessary however most of the options these days are quite durable and can take a bit of a beating before needing a re-coat. If a prefinished engineered floor has been severely damaged, then it is possible to replace the damaged board only without having to replace the whole floor.


Which forms of payment do you accept?

EFT (bank transfer), Credit Cards (VISA, MASTERCARD, American Express), Cash, Cheque — note: we will need funds cleared prior to delivery. Credit Card payments also incur an admin fee, 1.25% for Visa and Mastercard, 3% for American Express.

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